Some times a client will complain that their site doesn’t look right or something equally as vague. Inevitable we ask “What browser are you using?” but getting the answer can be tricky. So, let’s just automatically get their user-agent and save it where we can access it.
Granted, this isn’t perfect. The client could have just logged in from someone else’s computer, and it is possible to fake the user-agent… but I’m counting on this being rare.
<?php /* Plugin Name: Last UserAgent Plugin URI: https://trepmal.com/ Description: save user-agent as user-meta Author: Kailey Lampert Version: 1.0 Author URI: http://kaileylampert.com/ */ /* Copyright (C) 2010 Kailey Lampert This program is free software: you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation, either version 3 of the License, or (at your option) any later version. This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details. You should have received a copy of the GNU General Public License along with this program. If not, see <http://www.gnu.org/licenses/>. */ $lastbrowser = new lastbrowser(); class lastbrowser { function lastbrowser() { add_action( 'admin_init', array( &$this, 'fetch_and_save' ) ); add_action( 'show_user_profile', array( &$this, 'show_useragent' ) ); add_action( 'edit_user_profile', array( &$this, 'show_useragent' ) ); } function fetch_and_save() { $ua = $_SERVER['HTTP_USER_AGENT']; $id = get_current_user_id(); update_user_meta( $id, 'Last UserAgent', $ua, get_user_meta( $id, 'Last UserAgent', true ) ); } function show_useragent( $profile ) { echo '<h3>Last UserAgent</h3>'; echo get_user_meta($profile->ID, 'Last UserAgent', true); } }
I usually just push them to something like http://supportdetails.com/ and await an e-mail containing their spec.
Often the issue is, like you said, OS or Browser (via. UserAgent)…but there’s some far-edge cases where JS or Cookies are being disabled!